Content Matters

It never ceases to amaze me when consumer products companies post an email address on a website, then never bother to respond to email inquiries.

Salamander Designs is a manufacturer of high-end A/V furniture, basically the cabinets that house and hide away all the devices that make your audio and video systems run.

I've got a few Salamander pieces and I'm missing a couple of the pins that support a shelf for the media cabinet. Of course, these pins are somewhat proprietary, so trips to Home Depot and local hardware stores were unsuccessful.

In December, I sent them an email, using the address on their site. I got no response, but hey, it was the holidays and I'm sure they were busy. So, tried again a few weeks ago with the same (lack of) results. Companies should learn, if they're not going to read and respond to email, don't bother putting an email address on your website. So, now, I'm posting this to my blog. Perhaps their president, Salvatore Carrrabba Googles himself from time-to-time and will come across this. Same for Alessandra Carrabba, who is listed as corporate secretary for Salamander.

If not, at least consumers who are considering a purchase of Salamander Designs furniture will lower their expectations for how much the company cares about the consumer.  To use a somewhat worn cliche from 2008: Salamander Designs Customer Service = FAIL.